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Please read the Terms & Conditions and notices carefully.

The following website domains are owned and operated by Iconic Pet Limited:




Trading Address:

Iconic Pet Limited

Holly Cottage

Green Walk


WA14 2SJ

+44 (0)161 929 6570

Registered Office:

Iconic Pet Limited

C/O PKF LLP Accountants

5 Temple Square
Temple Street

L2 5RH


Company Registration No: 9914489

Company VAT No: 997179152

Access to and use of our websites and the items and services available through these websites are subject to the following terms, conditions and notices. By using the Services you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

1.2 Access and use of our websites are permitted on a temporary basis and if you want to buy from these websites you can only do so on these terms and conditions. Use by you is conditional on your acceptance and by using these websites you are agreeing to be bound by them.  We reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason these websites are unavailable at any time or for any period. From time to time, we may restrict access to some parts of our websites / entire websites and / or all of our websites.

1.3 Our websites also contain links to other websites, which are not operated by Iconic Pet Limited. Iconic Pet Limited has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each site.


2.1 Iconic Pet Limited is dedicated to protecting the privacy of each and every one of our customers. We will not disclose any information regarding our customers or visitors to our sites to any third parties apart from where it is part of providing a service to you - this includes; arranging for an item to be sent to you, carrying out credit and other security checks and for the purposes of customer research or when you have given us your permission to do so.

2.2 CONSENT - We will not provide or sell any of your personal details or any credit card information to third parties without your permission.

2.3 COMMUNICATION & MARKETING - If you have made an on line purchase from our websites we may occasionally update you on our latest items and offers via email.

2.4 SUBSCRIPTION - The option to unsubscribe / re-subscribe from marketing communications from us will always be available. If you do not wish to continue to receive emails from us, you should opt-out by clicking on the "unsubscribe" link in any emails which we might send you. This will then suspend your email notifications however you can sign up again if you wish to do so.

2.5 COOKIES - Iconic Pet Limited may collect information and statistics about all visitors to their websites which will include the use of cookies.

If you have visited one of our websites then your computer will store an identifying cookie which will save you time each time you re-visit the website. If you have registered an account with Iconic Pet Limited then your computer will store an identifying cookie which will remember your email address for you. They are designed to hold a small amount of data specific to a particular client and website that are stored by your browser on your computer's hard drive. They enable us to provide features such as to store items in your Shopping Basket between visits. You will be asked to accept our use of cookies when you view our website(s) and can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.

What are ‘Cookies’?
A cookie is a text file saved to your computer's hard disk by a website so it can remember who you are. Cookies only record pages of a website that have been visited by your computer and the duration of the visit to those pages. These remain on your computer until you leave the website and allow you to carry information across pages of the website without having to re-enter information, for example when putting items into a shopping basket, or logging in to a site. Some cookies will stay on your computer after leaving the website. For a more detailed explanation, see the types of cookies below.

Session Cookie
Also called a transient cookie, a cookie that is erased when you close the web browser. The session cookie is stored in temporary memory and is not retained after the browser is closed. Session cookies do not collect information from your computer. They typically will store information in the form of a session identification that does not personally identify the user.

Persistent Cookie
Also called a permanent cookie, or a stored cookie, a cookie that is stored on your hard drive until it expires (persistent cookies are set with expiration dates) or until you delete the cookie. Persistent cookies are used to collect identifying information about the user, such as web surfing behaviour or user preferences for a specific website

What is the new directive?
Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011.

What does it relate to?
This directive relates to website users’ consent of Cookies created by a website.

The Directive states that a website’s users must knowingly give consent to the use of Cookies on their computers.

For more detailed information about cookies, how they work on your computer and how to delete them or allow them to remain on your computer, please visit www.ico.gov.uk/cookiesadvice

2.6 PROTECTING YOUR SECURITY - We may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm your identity - a credit check is not performed and your credit rating is unaffected.

2.7 TRANSFERS OF YOUR INFORMATION - The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for Iconic Pet Limited or one of our suppliers. Such processing may, for example, be required in order to fulfil your order, process your payment details or provide support services.

Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our sites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

2.8 DISCLOSURES OF YOUR INFORMATION - We may disclose your personal information to any future companies that become part / parent / subsidiary companies of Iconic Pet Limited together with any Overseas Companies affiliated / associated with the following brands: 






For example: Equivalent Iconic Pet Limited companies established in other countries which trade / retail the same brands.

We may also disclose your personal information to third parties:

• In the event that Iconic Pet Limited enter into a joint venture.
• In the event that Iconic Pet Limited sells or buys any business or assets;
• If Iconic Pet Limited or substantially all of its assets are acquired by a third party, in which case personal data which we hold about our customers may be one of the transferred assets.

• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of; or to protect the rights, property, or safety of Iconic Pet Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

2.9 THIRD PARTY SITES - When shopping on any of our websites you may come across links to and from the websites of other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for. Please check these policies before you submit any personal data to these websites.

2.10 CHECKING YOUR DETAILS - If you wish to verify the details you have submitted to Iconic Pet Limited you may do so by contacting us via the email at sales@cooldog-club.com. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your email address and password submitted upon registration. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your email and password. We recommend that you do not use your browser's password memory function as this may result in someone accessing your personal information.

2.11 DATA PROTECTION - Iconic Pet Limited is the data controller for the purpose of the Data Protection Act 1998 (the Act).

You have the right to access the information which Iconic Pet Limited holds about you and your right of access can be exercised in accordance with the Act. Iconic Pet Limited is entitled by Law to charge an administration fee of £25 e30 $40 to meet our costs in providing you with details of the information we hold about you.


3.1 You must not misuse this website. You will not: commit or encourage a criminal offence; transmit or distribute a virus or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Iconic Pet Limited will report any such breach to the relevant law enforcement authorities and disclose your identity to them. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any website linked to it.




Registered Trademarks, Trademarks and Copyright are Intellectual Property - Unauthorized use is an infringement of trademark and copyright laws and constitutes an illegal business practice. Owners of trademarks and copyright can take legal action against those who use their Registered Trademark(s) or Trademark(s) and Copyright fraudulently.

All Registered Trademark, Trademark, Copyright references within Iconic Pet Limited websites are subjects to such rights - All rights reserved.



The DuPont Oval Logo, DuPont™, The miracles of science™, and DuPont Hytrel® are registered trademarks or trademarks of E. I. du Pont de Nemours and Company or its affiliates.



© E. I. du Pont de Nemours and Company or its affiliates.

Image Use Policy

All images shown are strictly prohibited from being stored; downloaded, reproduced, distributed or re-used in any form either commercially or personally. Unauthorised use can lead to a claim for damages.

This applies to all - Registered Trademark, Trademark, Copyright, images. Images containing people and / or animals may be licensed to Iconic Pet Limited.



4.2 IT - Intellectual Property Rights in all software and content made available to you on or through our websites, remains the property of Iconic Pet Limited and its third-party owners/licensors and are protected by copyright and trade mark laws and treaties. All such rights are reserved by Iconic Pet Limited. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on our website nor may you use any such content in connection with any business or commercial enterprise. Unauthorised use can lead to a claim for damages.


5.1 By placing an order you are offering to purchase an item(s) on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Prices may be quoted in £ Sterling; € - Euro and $ - US Dollars. Purchasers from outside the European Union will be responsible for paying any local sales tax or import duties arising at the delivery destination where items are to be delivered.

5.2 Prices are quoted exclusive of postage and packaging which will be charged at the rates specified.

5.3 Dispatch / Delivery times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or for uncontrollable forces for which we will not be responsible.

5.4 In order to contract with Iconic Pet Limited you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us.

5.5 Iconic Pet Limited retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will always be by Iconic Pet Limited. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. All prices advertised are subject to such changes.

5.6 OUR CONTRACT - When you place an order, you will receive an acknowledgement email confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by email that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation email sent at the time of dispatch will be included in the contract formed.

5.7 PRICING AND AVAILABILITY - Whilst we try and ensure that all details, descriptions and prices which appear on our websites are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. All prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost' upon Payment and Checkout.

5.8 SIZING - Ensure that the items you purchase that require a size selection are done so very carefully and are checked and re-checked in order that they are correct. Iconic Pet Limited will not be responsible or liable for any purchasers made that are the result of an incorrect size. Items marked with a single asterisk* on our website(s) are subject to our Returns and Exchanges terms, refer to all of clause 9.

5.9 PAYMENT - Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

5.10 CANCELLATION - You are entitled to cancel an order in accordance with English Law within 7 days of receipt of your order. This does not affect your statutory rights. 


Delivery prices quoted are per order / shipment and can include as many items as you wish.


Delivery Option
Rate Order Value Time Scale
Standard Delivery £2.95 £0.00 - £19.99 3-5 Working Days
Premium Delivery £4.95 £0.00 - £19.99 2-3 Working Days
Express Delivery £6.95 £0.00 - £19.99 1-2 Working Days
Standard Delivery  £4.95 £20.00 - £49.99
3-5 Working Days
Premium Delivery £6.95 £20.00 - £49.99 2-3 Working Days
Express Delivery £8.95 £20.00 - £49.99 1-2 Working Days
Standard Delivery  FREE £50.00+ FREE 3-5 Working Days
Premium Delivery £6.95 £50.00+ 2-3 Working Days
Express Delivery £8.95 £50.00+ 1-2 Working Days


Service Sterling Cost
Afghanistan 5 - 10 Day Service £40.00
Albania 4 - 6 Day Service £30.00
Algeria 5 - 10 Day Service £40.00
American Samoa 5 - 10 Day Service £40.00
Andorra  2 - 4 Day Service £20.00
FREE OVER £225.00
Angola 5 - 10 Day Service £40.00
Anguilla 5 - 10 Day Service £40.00
Antigua 5 - 10 Day Service £40.00
Argentina 5 - 10 Day Service £40.00
Armenia 5 - 10 Day Service £40.00
Aruba 5 - 10 Day Service £40.00
Australia 5 - 10 Day Service £40.00
Austria 2 - 4 Day Service £20.00
FREE OVER £225.00
Azerbaijan 5 - 10 Day Service £40.00
Bahamas 5 - 10 Day Service £40.00
Bahrain  5 - 10 Day Service £40.00
Bangladesh  5 - 10 Day Service £40.00
Barbados 5 - 10 Day Service £40.00
Belarus 4 - 6 Day Service £30.00
Belgium 2 - 4 Day Service £20.00
FREE OVER £225.00
Belize 5 - 10 Day Service £40.00
Benin 5 - 10 Day Service £40.00
Bermuda 5 - 10 Day Service £40.00
Bhutan 5 - 10 Day Service £40.00
Bolivia 5 - 10 Day Service £40.00
Bonaire 5 - 10 Day Service £40.00
Bosnia Herzegovina 4 - 6 Day Service £30.00
Botswana 5 - 10 Day Service £40.00
Brazil 5 - 10 Day Service £40.00
Brunei  5 - 10 Day Service £40.00
Bulgaria 5 - 10 Day Service £40.00
FREE OVER £225.00
Burkina Faso 5 - 10 Day Service £40.00
Burundi 5 - 10 Day Service £40.00
Cambodia 5 - 10 Day Service £40.00
Cameroon  5 - 10 Day Service £40.00
Canada 4 - 6 Day Service £30.00
FREE OVER £225.00
Canary Islands  4 - 6 Day Service £30.00
Cape Verde Islands 5 - 10 Day Service £40.00
Cayman Islands 5 - 10 Day Service £40.00
Central African Rep. 5 - 10 Day Service £40.00
Chad 5 - 10 Day Service £40.00
Chile 5 - 10 Day Service £40.00
China, Peoples Rep.  5 - 10 Day Service £40.00
Colombia 5 - 10 Day Service £40.00
Comoros Islands 5 - 10 Day Service £40.00
Congo 5 - 10 Day Service £40.00
Congo, Dem. Rep. 5 - 10 Day Service £40.00
Cook Islands 5 - 10 Day Service £40.00
Costa Rica 5 - 10 Day Service £40.00
Croatia  4 - 6 Day Service £30.00
FREE OVER £225.00
Cuba 5 - 10 Day Service £40.00
Curacao 5 - 10 Day Service £40.00
Cyprus 4 - 6 Day Service £30.00
Czech Republic 2 - 4 Day Service £20.00
Denmark 2 - 4 Day Service £20.00
FREE OVER £225.00
Djibouti 5 - 10 Day Service £40.00
Dominica 5 - 10 Day Service £40.00
Dominican Rep. 5 - 10 Day Service £40.00
East Timor 5 - 10 Day Service £40.00
Ecuador 5 - 10 Day Service £40.00
Egypt 5 - 10 Day Service £40.00
El Salvador 5 - 10 Day Service £40.00
Equatorial Guinea 5 - 10 Day Service £40.00
Eritrea 5 - 10 Day Service £40.00
Estonia 2 - 4 Day Service £20.00
FREE OVER £225.00
Ethiopia 5 - 10 Day Service £40.00
Falkland Islands 5 - 10 Day Service £40.00
Faroe Islands  4 - 6 Day Service £30.00
Fiji 5 - 10 Day Service £40.00
Finland 2 - 4 Day Service £20.00
FREE OVER £225.00
France  2 - 4 Day Service £20.00
FREE OVER £225.00
French Guiana 5 - 10 Day Service £40.00
Gabon 5 - 10 Day Service £40.00
Gambia 5 - 10 Day Service £40.00
Georgia 5 - 10 Day Service £40.00
Germany 2 - 4 Day Service £20.00
FREE OVER £225.00
Ghana 5 - 10 Day Service £40.00
Gibraltar 2 - 4 Day Service £20.00
Greece 2 - 4 Day Service £20.00
FREE OVER £225.00
Greenland  4 - 6 Day Service £30.00
Grenada 5 - 10 Day Service £40.00
Guadeloupe 5 - 10 Day Service £40.00
Guam 5 - 10 Day Service £40.00
Guatemala 5 - 10 Day Service £40.00
Guinea Rep. 5 - 10 Day Service £40.00
Guinea-Bissau 5 - 10 Day Service £40.00
Guyana 5 - 10 Day Service £40.00
Haiti 5 - 10 Day Service £40.00
Honduras Rep. 5 - 10 Day Service £40.00
Hong Kong 5 - 10 Day Service £40.00
Hungary 2 - 4 Day Service £20.00
FREE OVER £225.00
Iceland 4 - 6 Day Service £30.00
India 5 - 10 Day Service £40.00
Indonesia 5 - 10 Day Service £40.00
Iran  5 - 10 Day Service £40.00
Iraq 5 - 10 Day Service £40.00
Ireland Republic of 2 - 4 Day Service £20.00
FREE OVER £225.00
Israel 5 - 10 Day Service £40.00
Italy 5 - 10 Day Service £40.00
Ivory Coast  5 - 10 Day Service £40.00
Jamaica 5 - 10 Day Service £40.00
Japan  5 - 10 Day Service £40.00
Jordan  5 - 10 Day Service £40.00
Kazakhstan 5 - 10 Day Service £40.00
Kenya  5 - 10 Day Service £40.00
Kiribati 5 - 10 Day Service £40.00
Korea, D.P.R of (North) 5 - 10 Day Service £40.00
Korea, Rep of (South) 5 - 10 Day Service £40.00
Kosovo 2 - 4 Day Service £20.00
Kuwait  5 - 10 Day Service £40.00
Kyrgyzstan 5 - 10 Day Service £40.00
Laos Peoples Dem. Rep 5 - 10 Day Service £40.00
Latvia 2 - 4 Day Service £20.00
FREE OVER £225.00
Lebanon  5 - 10 Day Service £40.00
Lesotho 5 - 10 Day Service £40.00
Liberia 5 - 10 Day Service £40.00
Libya 5 - 10 Day Service £40.00
Liechtenstein 5 - 10 Day Service £40.00
Lithuania 2 - 4 Day Service £20.00
FREE OVER £225.00
Luxembourg 2 - 4 Day Service £20.00
FREE OVER £225.00
Macau  5 - 10 Day Service £40.00
Macedonia 5 - 10 Day Service £40.00
Madagascar 5 - 10 Day Service £40.00
Malawi 5 - 10 Day Service £40.00
Malaysia  5 - 10 Day Service £40.00
Maldives  5 - 10 Day Service £40.00
Mali 5 - 10 Day Service £40.00
Malta 4 - 6 Day Service £30.00
Marshall Islands 5 - 10 Day Service £40.00
Martinique 5 - 10 Day Service £40.00
Mauritania 5 - 10 Day Service £40.00
Mauritius 5 - 10 Day Service £40.00
Mayotte 5 - 10 Day Service £40.00
Mexico 5 - 10 Day Service £40.00
Micronesia, Fed States Of 5 - 10 Day Service £40.00
Moldova, Rep of 4 - 6 Day Service £30.00
Monaco 2 - 4 Day Service £20.00
Mongolia 5 - 10 Day Service £40.00
Montenegro 4 - 6 Day Service £30.00
Montserrat 5 - 10 Day Service £40.00
Morocco 5 - 10 Day Service £40.00
Mozambique 5 - 10 Day Service £40.00
Myanmar (Burma)  5 - 10 Day Service £40.00
Namibia 5 - 10 Day Service £40.00
Nauru, Rep of 5 - 10 Day Service £40.00
Nepal  5 - 10 Day Service £40.00
Netherlands 2 - 4 Day Service £20.00
FREE OVER £225.00
Netherlands Antilles 5 - 10 Day Service £40.00
Nevis 5 - 10 Day Service £40.00
New Caledonia 5 - 10 Day Service £40.00
New Zealand 5 - 10 Day Service £40.00
Nicaragua 5 - 10 Day Service £40.00
Niger 5 - 10 Day Service £40.00
Nigeria  5 - 10 Day Service £40.00
Niue 5 - 10 Day Service £40.00
Norway  2 - 4 Day Service £20.00
FREE OVER £225.00
Oman  5 - 10 Day Service £40.00
Pakistan 5 - 10 Day Service £40.00
Palau 5 - 10 Day Service £40.00
Panama 5 - 10 Day Service £40.00
Papua New Guinea 5 - 10 Day Service £40.00
Paraguay 5 - 10 Day Service £40.00
Peru 5 - 10 Day Service £40.00
Philippines  5 - 10 Day Service £40.00
Poland 2 - 4 Day Service £20.00
FREE OVER £225.00
Portugal 2 - 4 Day Service £20.00
FREE OVER £225.00
Puerto Rico 5 - 10 Day Service £40.00
Qatar  5 - 10 Day Service £40.00
Reunion, Island of 5 - 10 Day Service £40.00
Romania 2 - 4 Day Service £20.00
FREE OVER £225.00
Russian Federation 4 - 6 Day Service £30.00
Rwanda 5 - 10 Day Service £40.00
Saipan 5 - 10 Day Service £40.00
Samoa 5 - 10 Day Service £40.00
San Marino  2 - 4 Day Service £20.00
FREE OVER £225.00
Sao Tome & Principe 5 - 10 Day Service £40.00
Saudi Arabia 5 - 10 Day Service £40.00
Senegal 5 - 10 Day Service £40.00
Serbia 5 - 10 Day Service £40.00
Seychelles 5 - 10 Day Service £40.00
Sierra Leone 5 - 10 Day Service £40.00
Singapore 5 - 10 Day Service £40.00
Slovakia 2 - 4 Day Service £20.00
FREE OVER £225.00
Slovenia 2 - 4 Day Service £20.00
FREE OVER £225.00
Solomon Islands 5 - 10 Day Service £40.00
Somalia 5 - 10 Day Service £40.00
Somaliland Rep. Of 5 - 10 Day Service £40.00
South Africa 5 - 10 Day Service £40.00
Spain 2 - 4 Day Service £20.00
FREE OVER £225.00
Sri Lanka 5 - 10 Day Service £40.00
St Barthelemy 5 - 10 Day Service £40.00
St Eustatius 5 - 10 Day Service £40.00
St Kitts 5 - 10 Day Service £40.00
St Lucia 5 - 10 Day Service £40.00
St Maarten 5 - 10 Day Service £40.00
St Vincent 5 - 10 Day Service £40.00
Sudan 5 - 10 Day Service £40.00
Suriname 5 - 10 Day Service £40.00
Swaziland 5 - 10 Day Service £40.00
Sweden 2 - 4 Day Service £20.00
FREE OVER £225.00
Switzerland 2 - 4 Day Service £20.00
FREE OVER £225.00
Syria 5 - 10 Day Service £40.00
Tahiti 5 - 10 Day Service £40.00
Taiwan 5 - 10 Day Service £40.00
Tajikistan 5 - 10 Day Service £40.00
Tanzania 5 - 10 Day Service £40.00
Thailand  5 - 10 Day Service £40.00
Togo 5 - 10 Day Service £40.00
Tonga 5 - 10 Day Service £40.00
Trinidad & Tobago 5 - 10 Day Service £40.00
Tunisia 5 - 10 Day Service £40.00
Turkey  2 - 4 Day Service £20.00
FREE OVER £225.00
Turks & Caicos Islands 5 - 10 Day Service £40.00
Tuvalu 5 - 10 Day Service £40.00
Uganda 5 - 10 Day Service £40.00
Ukraine 4 - 6 Day Service £30.00
United Arab Emirates 5 - 10 Day Service £40.00
Uruguay 5 - 10 Day Service £40.00
USA 4 - 6 Day Service £30.00
FREE OVER £225.00
Uzbekistan 5 - 10 Day Service £40.00
Vanuatu 5 - 10 Day Service £40.00
Venezuela 5 - 10 Day Service £40.00
Vietnam 5 - 10 Day Service £40.00
Virgin Islands, British 5 - 10 Day Service £40.00
Virgin Islands, US 5 - 10 Day Service £40.00
Yemen 5 - 10 Day Service £40.00
Zambia 5 - 10 Day Service £40.00
Zimbabwe 5 - 10 Day Service £40.00


All orders received after our 1pm deadline will be processed on the following working day.
All orders taken online during Saturday and Sunday will be processed the following Monday.
All orders taken online during Bank Holidays or National Holidays will be processed the next working day.

Whilst Iconic Pet Limited will use all reasonable endeavours to meet the timescales of your delivery option we may sometimes experience delays because of unforeseen circumstances beyond our control and we therefore cannot accept any liability for any delays or non-delivery.

We regret that rural / remote postcodes may take longer than advertised.

In very rare circumstances we may not be able to fulfil your order. Should we experience any problems with the availability of your order, we will let you know as soon as possible.

Orders will only be delivered to the address you have stated when placing your order. Iconic Pet Limited cannot be held responsible for any inaccurate addresses provided to us.

We also reserve the right not to deliver orders if we believe the address is not secure.

Unfortunately we do not currently support multiple delivery addresses per order.

Deliveries will usually be made on weekdays (Monday to Friday) between 8am and 6pm. If you or the intended recipient are not available, each time an attempt is made, our Carrier will leave a card at the delivery address confirming that they have tried to deliver. Follow the instructions on this card to rearrange delivery or to collect your order.

In the event of repeated failure to deliver your order a refund will be processed once the goods have been returned to Iconic Pet Limited by the Carrier.

We regret that we are unable to deliver to British Forces Posted Overseas (BFPO) addresses at this time.


7.1 In some cases a signature maybe required from you when your order is delivered by our Carrier. Iconic Pet Limited will not accept any claim for lost / damaged items from your order if when accepting and signing for delivery it is not stated / indicated clearly on the Carriers goods receipt slip / electronic device that the delivery package is received in either a damaged or opened condition and proof of this is not sent to us along with your claim.


8.1 UK - Our Carrier will attempt one delivery - If this is missed notification will be left advising which local Post Office the goods can be collected from. Please note that appropriate identification will be required. In the event that your goods are via another Carrier then the chosen Carrier will leave a card stating that they have attempted to deliver your goods. If you do not contact the Carrier and this is your 1st delivery attempt the Carrier will automatically attempt a second delivery on the next working day free of charge. If this is your 2nd delivery attempt you will need to choose another re-delivery option.

8.2 INTERNATIONAL - Our Carrier will leave a card stating that they have attempted to deliver your goods. If you do not contact the Carrier and this is your 1st delivery attempt the Carrier will automatically attempt a second delivery on the next working day free of charge. If this is your 2nd delivery attempt you will need to choose another re-delivery option.

8.3 In certain circumstances the Carrier may leave your parcel with a neighbour if a signature has been obtained.

8.4 You can also collect your order from the Carrier's depot. Collection from the depot is free of charge.

8.5 Any premium delivery services offered by our Carrier are as a service to our customers and are outside any arrangements you have made with Iconic Pet Limited and in addition to any delivery charges you have already incurred.


9.1 We hope you will be pleased with your purchase. However if you wish to return / exchange anything bought from us you can return the item any time within 7 days of receiving your order for a refund or an exchange as long as the item is returned in its original condition, original packaging, with any labels still attached, free of any pet hairs, undamaged, unused and generally in a condition enabling us to sell the item as new. Upon receipt of the item we will issue a refund / exchange.

9.2 Please post returns to:

Cool Dog Returns
Upton Mill

Upton Lane
TF11 8NZ

Pack the item to avoid damage during returns transit.

Include your despatch note or your name, address, phone number, order number together with the reason and whether you require a refund or a replacement.

All returns / exchanges for a particular order need to be sent in one shipment. Any subsequent returns from the same order will incur additional charges.

Returns and Exchanges can take up to 14 days to process.

For your own protection please return by a Recorded Delivery Service method which requires our signature upon delivery as the item will still belong to you while it is in the postal system. Iconic Pet Limited will not be liable for any loss or damage to an item whilst in transit to us. You are responsible for the postage charge and risk of loss and damage when returning an item so you should take out enough postal insurance to cover the value of the item returned. Any returns not made by this method and subsequently not received by Iconic Pet Limited will not be valid.


Ensure that the items you purchase that require a size selection are done so very carefully and are checked and re-checked in order that they are correct. Iconic Pet Limited will not be responsible or liable for any purchasers made that are the result of an incorrect size. Items marked with a single asterisk* on our website(s) are subject to our Returns and Exchanges terms.

We regret that the items marked with a double asterisk** on our website(s) are either Personalised products and/or Hygiene products (if used) cannot be returned / exchanged or refunded.


We regret that postage charges for returns and exchanges cannot be refunded.

A postage charge and processing fee will become liable where an item is returned for exchange which is not the result of an error on behalf of Iconic Pet Limited. Notice will be given of the postage cost. The processing fee of £2.50, €2.50 or $5.00 will be applied to cover the administrative cost in relation to re sending the order.

Please be advised that there will also be an additional charge applicable if the replacement / exchanged item is of greater cost / value - conversely; if it is less a credit will be applied for the difference.

Where an item is to be returned for refund a re-stocking fee will apply. This is charged at £2.50, €2.50 or $5.00 per item returned.

Where an order has been returned to Iconic Pet Limited as a result of our Carrier being unable to deliver to you we regret that we cannot refund the postage. A further postage charge will also have to be applied and deducted from the refund to cover the costs levied by the Carrier for the return of your order to Iconic Pet Limited.


Refund payments can only be credited to the same credit / debit card that was used for payment.

We will endeavour to process refund payments within 30 days.


Any returns / exchanges after 7 days will be subject to the exclusive discretion of Iconic Pet Limited.

An item should be returned in a fully re-saleable condition as new. If an item returned is not in its fully re-saleable condition or the packaging is damaged, Iconic Pet Limited exclusively reserve the right to refuse a refund on the item, or deduct up to 50% of the original selling price of the item from the refund amount as the returned item would then be labelled returned / used stock and consequently could only be advertised for re sale on this basis. Iconic Pet Limited exclusively reserves the right to set the percentage of deduction to be applied dependant on the condition of the returned item. This does not affect your statutory rights.


13.1 The material displayed on our websites is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Iconic Pet Limited and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.

13.2 Exclusions of liability. Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any liability arising from death or personal injury caused by the negligence of Iconic Pet Limited or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with English Law.


14.1 You may link to any of our home pages, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. Our websites must not be framed on any other site, nor may you create a link to any part of our websites other than the home pages. We reserve the right to withdraw linking permission without notice.


15.1 You agree to indemnify, defend and hold harmless Iconic Pet Limited, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of our websites or your breach of the Terms of Service.


16.1 Iconic Pet Limited shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of their websites.


17.1 If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause / sub-clause or part of a clause / sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause / sub-clause as is permitted by law.


18.1 We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.


19.1 If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.


20.1 These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.

20.2 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.

20.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.


21.1 The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Iconic Pet Limited. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Iconic Pet Limited.