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1. DELIVERY TERMS


Delivery prices quoted are per order / shipment and can include as many items as you wish.


1.1 DELIVERY CHARGES FOR THE UNITED KINGDOM

Delivery Option
Rate Order Value Time Scale
       
Standard Delivery £2.95 £0.00 - £19.99 3-5 Working Days
Premium Delivery £4.95 £0.00 - £19.99 2-3 Working Days
Express Delivery £6.95 £0.00 - £19.99 1-2 Working Days
       
Standard Delivery  £4.95 £20.00 - £49.99
3-5 Working Days
Premium Delivery £6.95 £20.00 - £49.99 2-3 Working Days
Express Delivery £8.95 £20.00 - £49.99 1-2 Working Days
       
Standard Delivery  FREE £50.00+ FREE 3-5 Working Days
Premium Delivery £6.95 £50.00+ 2-3 Working Days
Express Delivery £8.95 £50.00+ 1-2 Working Days



1.2 INTERNATIONAL DELIVERY CHARGES

Country
Service Sterling Cost
     
Afghanistan 5 - 10 Day Service £40.00
Albania 4 - 6 Day Service £30.00
Algeria 5 - 10 Day Service £40.00
American Samoa 5 - 10 Day Service £40.00
Andorra  2 - 4 Day Service £20.00
FREE OVER £225.00
Angola 5 - 10 Day Service £40.00
Anguilla 5 - 10 Day Service £40.00
Antigua 5 - 10 Day Service £40.00
Argentina 5 - 10 Day Service £40.00
Armenia 5 - 10 Day Service £40.00
Aruba 5 - 10 Day Service £40.00
Australia 5 - 10 Day Service £40.00
Austria 2 - 4 Day Service £20.00
FREE OVER £225.00
Azerbaijan 5 - 10 Day Service £40.00
Bahamas 5 - 10 Day Service £40.00
Bahrain  5 - 10 Day Service £40.00
Bangladesh  5 - 10 Day Service £40.00
Barbados 5 - 10 Day Service £40.00
Belarus 4 - 6 Day Service £30.00
Belgium 2 - 4 Day Service £20.00
FREE OVER £225.00
Belize 5 - 10 Day Service £40.00
Benin 5 - 10 Day Service £40.00
Bermuda 5 - 10 Day Service £40.00
Bhutan 5 - 10 Day Service £40.00
Bolivia 5 - 10 Day Service £40.00
Bonaire 5 - 10 Day Service £40.00
Bosnia Herzegovina 4 - 6 Day Service £30.00
Botswana 5 - 10 Day Service £40.00
Brazil 5 - 10 Day Service £40.00
Brunei  5 - 10 Day Service £40.00
Bulgaria 5 - 10 Day Service £40.00
FREE OVER £225.00
Burkina Faso 5 - 10 Day Service £40.00
Burundi 5 - 10 Day Service £40.00
Cambodia 5 - 10 Day Service £40.00
Cameroon  5 - 10 Day Service £40.00
Canada 4 - 6 Day Service £30.00
FREE OVER £225.00
Canary Islands  4 - 6 Day Service £30.00
Cape Verde Islands 5 - 10 Day Service £40.00
Cayman Islands 5 - 10 Day Service £40.00
Central African Rep. 5 - 10 Day Service £40.00
Chad 5 - 10 Day Service £40.00
Chile 5 - 10 Day Service £40.00
China, Peoples Rep.  5 - 10 Day Service £40.00
Colombia 5 - 10 Day Service £40.00
Comoros Islands 5 - 10 Day Service £40.00
Congo 5 - 10 Day Service £40.00
Congo, Dem. Rep. 5 - 10 Day Service £40.00
Cook Islands 5 - 10 Day Service £40.00
Costa Rica 5 - 10 Day Service £40.00
Croatia  4 - 6 Day Service £30.00
FREE OVER £225.00
Cuba 5 - 10 Day Service £40.00
Curacao 5 - 10 Day Service £40.00
Cyprus 4 - 6 Day Service £30.00
Czech Republic 2 - 4 Day Service £20.00
Denmark 2 - 4 Day Service £20.00
FREE OVER £225.00
Djibouti 5 - 10 Day Service £40.00
Dominica 5 - 10 Day Service £40.00
Dominican Rep. 5 - 10 Day Service £40.00
East Timor 5 - 10 Day Service £40.00
Ecuador 5 - 10 Day Service £40.00
Egypt 5 - 10 Day Service £40.00
El Salvador 5 - 10 Day Service £40.00
Equatorial Guinea 5 - 10 Day Service £40.00
Eritrea 5 - 10 Day Service £40.00
Estonia 2 - 4 Day Service £20.00
FREE OVER £225.00
Ethiopia 5 - 10 Day Service £40.00
Falkland Islands 5 - 10 Day Service £40.00
Faroe Islands  4 - 6 Day Service £30.00
Fiji 5 - 10 Day Service £40.00
Finland 2 - 4 Day Service £20.00
FREE OVER £225.00
France  2 - 4 Day Service £20.00
FREE OVER £225.00
French Guiana 5 - 10 Day Service £40.00
Gabon 5 - 10 Day Service £40.00
Gambia 5 - 10 Day Service £40.00
Georgia 5 - 10 Day Service £40.00
Germany 2 - 4 Day Service £20.00
FREE OVER £225.00
Ghana 5 - 10 Day Service £40.00
Gibraltar 2 - 4 Day Service £20.00
Greece 2 - 4 Day Service £20.00
FREE OVER £225.00
Greenland  4 - 6 Day Service £30.00
Grenada 5 - 10 Day Service £40.00
Guadeloupe 5 - 10 Day Service £40.00
Guam 5 - 10 Day Service £40.00
Guatemala 5 - 10 Day Service £40.00
Guinea Rep. 5 - 10 Day Service £40.00
Guinea-Bissau 5 - 10 Day Service £40.00
Guyana 5 - 10 Day Service £40.00
Haiti 5 - 10 Day Service £40.00
Honduras Rep. 5 - 10 Day Service £40.00
Hong Kong 5 - 10 Day Service £40.00
Hungary 2 - 4 Day Service £20.00
FREE OVER £225.00
Iceland 4 - 6 Day Service £30.00
India 5 - 10 Day Service £40.00
Indonesia 5 - 10 Day Service £40.00
Iran  5 - 10 Day Service £40.00
Iraq 5 - 10 Day Service £40.00
Ireland Republic of 2 - 4 Day Service £20.00
FREE OVER £225.00
Israel 5 - 10 Day Service £40.00
Italy 5 - 10 Day Service £40.00
Ivory Coast  5 - 10 Day Service £40.00
Jamaica 5 - 10 Day Service £40.00
Japan  5 - 10 Day Service £40.00
Jordan  5 - 10 Day Service £40.00
Kazakhstan 5 - 10 Day Service £40.00
Kenya  5 - 10 Day Service £40.00
Kiribati 5 - 10 Day Service £40.00
Korea, D.P.R of (North) 5 - 10 Day Service £40.00
Korea, Rep of (South) 5 - 10 Day Service £40.00
Kosovo 2 - 4 Day Service £20.00
Kuwait  5 - 10 Day Service £40.00
Kyrgyzstan 5 - 10 Day Service £40.00
Laos Peoples Dem. Rep 5 - 10 Day Service £40.00
Latvia 2 - 4 Day Service £20.00
FREE OVER £225.00
Lebanon  5 - 10 Day Service £40.00
Lesotho 5 - 10 Day Service £40.00
Liberia 5 - 10 Day Service £40.00
Libya 5 - 10 Day Service £40.00
Liechtenstein 5 - 10 Day Service £40.00
Lithuania 2 - 4 Day Service £20.00
FREE OVER £225.00
Luxembourg 2 - 4 Day Service £20.00
FREE OVER £225.00
Macau  5 - 10 Day Service £40.00
Macedonia 5 - 10 Day Service £40.00
Madagascar 5 - 10 Day Service £40.00
Malawi 5 - 10 Day Service £40.00
Malaysia  5 - 10 Day Service £40.00
Maldives  5 - 10 Day Service £40.00
Mali 5 - 10 Day Service £40.00
Malta 4 - 6 Day Service £30.00
Marshall Islands 5 - 10 Day Service £40.00
Martinique 5 - 10 Day Service £40.00
Mauritania 5 - 10 Day Service £40.00
Mauritius 5 - 10 Day Service £40.00
Mayotte 5 - 10 Day Service £40.00
Mexico 5 - 10 Day Service £40.00
Micronesia, Fed States Of 5 - 10 Day Service £40.00
Moldova, Rep of 4 - 6 Day Service £30.00
Monaco 2 - 4 Day Service £20.00
Mongolia 5 - 10 Day Service £40.00
Montenegro 4 - 6 Day Service £30.00
Montserrat 5 - 10 Day Service £40.00
Morocco 5 - 10 Day Service £40.00
Mozambique 5 - 10 Day Service £40.00
Myanmar (Burma)  5 - 10 Day Service £40.00
Namibia 5 - 10 Day Service £40.00
Nauru, Rep of 5 - 10 Day Service £40.00
Nepal  5 - 10 Day Service £40.00
Netherlands 2 - 4 Day Service £20.00
FREE OVER £225.00
Netherlands Antilles 5 - 10 Day Service £40.00
Nevis 5 - 10 Day Service £40.00
New Caledonia 5 - 10 Day Service £40.00
New Zealand 5 - 10 Day Service £40.00
Nicaragua 5 - 10 Day Service £40.00
Niger 5 - 10 Day Service £40.00
Nigeria  5 - 10 Day Service £40.00
Niue 5 - 10 Day Service £40.00
Norway  2 - 4 Day Service £20.00
FREE OVER £225.00
Oman  5 - 10 Day Service £40.00
Pakistan 5 - 10 Day Service £40.00
Palau 5 - 10 Day Service £40.00
Panama 5 - 10 Day Service £40.00
Papua New Guinea 5 - 10 Day Service £40.00
Paraguay 5 - 10 Day Service £40.00
Peru 5 - 10 Day Service £40.00
Philippines  5 - 10 Day Service £40.00
Poland 2 - 4 Day Service £20.00
FREE OVER £225.00
Portugal 2 - 4 Day Service £20.00
FREE OVER £225.00
Puerto Rico 5 - 10 Day Service £40.00
Qatar  5 - 10 Day Service £40.00
Reunion, Island of 5 - 10 Day Service £40.00
Romania 2 - 4 Day Service £20.00
FREE OVER £225.00
Russian Federation 4 - 6 Day Service £30.00
Rwanda 5 - 10 Day Service £40.00
Saipan 5 - 10 Day Service £40.00
Samoa 5 - 10 Day Service £40.00
San Marino  2 - 4 Day Service £20.00
FREE OVER £225.00
Sao Tome & Principe 5 - 10 Day Service £40.00
Saudi Arabia 5 - 10 Day Service £40.00
Senegal 5 - 10 Day Service £40.00
Serbia 5 - 10 Day Service £40.00
Seychelles 5 - 10 Day Service £40.00
Sierra Leone 5 - 10 Day Service £40.00
Singapore 5 - 10 Day Service £40.00
Slovakia 2 - 4 Day Service £20.00
FREE OVER £225.00
Slovenia 2 - 4 Day Service £20.00
FREE OVER £225.00
Solomon Islands 5 - 10 Day Service £40.00
Somalia 5 - 10 Day Service £40.00
Somaliland Rep. Of 5 - 10 Day Service £40.00
South Africa 5 - 10 Day Service £40.00
Spain 2 - 4 Day Service £20.00
FREE OVER £225.00
Sri Lanka 5 - 10 Day Service £40.00
St Barthelemy 5 - 10 Day Service £40.00
St Eustatius 5 - 10 Day Service £40.00
St Kitts 5 - 10 Day Service £40.00
St Lucia 5 - 10 Day Service £40.00
St Maarten 5 - 10 Day Service £40.00
St Vincent 5 - 10 Day Service £40.00
Sudan 5 - 10 Day Service £40.00
Suriname 5 - 10 Day Service £40.00
Swaziland 5 - 10 Day Service £40.00
Sweden 2 - 4 Day Service £20.00
FREE OVER £225.00
Switzerland 2 - 4 Day Service £20.00
FREE OVER £225.00
Syria 5 - 10 Day Service £40.00
Tahiti 5 - 10 Day Service £40.00
Taiwan 5 - 10 Day Service £40.00
Tajikistan 5 - 10 Day Service £40.00
Tanzania 5 - 10 Day Service £40.00
Thailand  5 - 10 Day Service £40.00
Togo 5 - 10 Day Service £40.00
Tonga 5 - 10 Day Service £40.00
Trinidad & Tobago 5 - 10 Day Service £40.00
Tunisia 5 - 10 Day Service £40.00
Turkey  2 - 4 Day Service £20.00
FREE OVER £225.00
Turks & Caicos Islands 5 - 10 Day Service £40.00
Tuvalu 5 - 10 Day Service £40.00
Uganda 5 - 10 Day Service £40.00
Ukraine 4 - 6 Day Service £30.00
United Arab Emirates 5 - 10 Day Service £40.00
Uruguay 5 - 10 Day Service £40.00
USA 4 - 6 Day Service £30.00
FREE OVER £225.00
Uzbekistan 5 - 10 Day Service £40.00
Vanuatu 5 - 10 Day Service £40.00
Venezuela 5 - 10 Day Service £40.00
Vietnam 5 - 10 Day Service £40.00
Virgin Islands, British 5 - 10 Day Service £40.00
Virgin Islands, US 5 - 10 Day Service £40.00
Yemen 5 - 10 Day Service £40.00
Zambia 5 - 10 Day Service £40.00
Zimbabwe 5 - 10 Day Service £40.00


1.3 DELIVERY TERMS GENERAL


All orders received after our 1pm deadline will be processed on the following working day.
All orders taken online during Saturday and Sunday will be processed the following Monday.
All orders taken online during Bank Holidays or National Holidays will be processed the next working day.


Whilst Iconic Pet Limited will use all reasonable endeavours to meet the timescales of your delivery option we may sometimes experience delays because of unforeseen circumstances beyond our control and we therefore cannot accept any liability for any delays or non-delivery.


We regret that rural / remote postcodes may take longer than advertised.


In very rare circumstances we may not be able to fulfil your order. Should we experience any problems with the availability of your order, we will let you know as soon as possible.


Orders will only be delivered to the address you have stated when placing your order. Iconic Pet Limited cannot be held responsible for any inaccurate addresses provided to us.


We also reserve the right not to deliver orders if we believe the address is not secure.


Unfortunately we do not currently support multiple delivery addresses per order.


Deliveries will usually be made on weekdays (Monday to Friday) between 8am and 6pm. If you or the intended recipient are not available, each time an attempt is made, our Carrier will leave a card at the delivery address confirming that they have tried to deliver. Follow the instructions on this card to rearrange delivery or to collect your order.


In the event of repeated failure to deliver your order a refund will be processed once the goods have been returned to Iconic Pet Limited by the Carrier.


We regret that we are unable to deliver to British Forces Posted Overseas (BFPO) addresses at this time.


2. ACCEPTING DELIVERY PROCEDURE 


2.1 In some cases a signature maybe required from you when your order is delivered by our Carrier. Iconic Pet Limited will not accept any claim for lost / damaged items from your order if when accepting and signing for delivery it is not stated / indicated clearly on the Carriers goods receipt slip / electronic device that the delivery package is received in either a damaged or opened condition and proof of this is not sent to us along with your claim.


3. MISSED DELIVERY PROCEDURE


3.1 UK - Our Carrier will attempt one delivery - If this is missed notification will be left advising which local Post Office the goods can be collected from. Please note that appropriate identification will be required. In the event that your goods are via another Carrier then the chosen Carrier will leave a card stating that they have attempted to deliver your goods. If you do not contact the Carrier and this is your 1st delivery attempt the Carrier will automatically attempt a second delivery on the next working day free of charge. If this is your 2nd delivery attempt you will need to choose another re-delivery option.


3.2 INTERNATIONAL - Our Carrier will leave a card stating that they have attempted to deliver your goods. If you do not contact the Carrier and this is your 1st delivery attempt the Carrier will automatically attempt a second delivery on the next working day free of charge. If this is your 2nd delivery attempt you will need to choose another re-delivery option.


3.3 In certain circumstances the Carrier may leave your parcel with a neighbour if a signature has been obtained.


3.4 You can also collect your order from the Carrier's depot. Collection from the depot is free of charge.


3.5 Your Carriers contact information and tracking number may be remitted electronically via email / text / SMS.


3.6 Any premium delivery services offered by our Carrier are as a service to our customers and are outside any arrangements you have made with Iconic Pet Limited and in addition to any delivery charges you have already incurred.